How do I cancel my TenureBook subscription?

Send the form on doparagroup.com/billing, or email help@doparagroup.com. It is treated as received the moment you send it, and you get a dated receipt by email straight away.

When does a cancellation take effect?

At the end of the period you have already paid for. You keep full access until then, nothing is charged afterwards, and there is no cancellation fee.

Can I take my data out?

Yes, before or after you ask to cancel. The occupiers list exports to Excel as one workbook of occupiers, their properties and your contact notes, or to JSON if you want every field held against them. The introductions schedule exports to Excel too. Files you have uploaded, such as photos and documents, are not inside those exports.

Can I change plan instead?

Yes, up or down in any month. Say which plan you want on the billing form and we move you across and adjust the billing.

Billing

Manage your subscription.

Cancel, change plan, add seats, or ask about an invoice. One form, a person on the other end, and an answer within one working day. No retention call and no hoops — if you want to leave, you leave.

Which account

Your name

Email you sign in with

Workspace or company name Optional

What you need

Which is it?

Anything we should know Optional

We’ll email you a dated receipt of this request as soon as you send it.

Cancelling

You keep full access to the end of the period you have already paid for. Nothing is charged after that, and there is no cancellation fee.

Your data

It is yours. Export the occupiers list to Excel — occupiers, properties and contact notes in one workbook — or to JSON for every field held against them, and the introductions schedule to Excel. Before you cancel or after you have asked to. Uploaded photos and documents are not inside those files. We would rather you left with everything than felt held in place by it.

Changing plan

Up or down, any month. Tell us which plan you want and we move you across and sort the billing from our side.

Invoices

Every payment is receipted by Stripe to the email on the account. Need a copy, a single annual invoice, or the details changed? Ask here. Dopara Group Ltd is not VAT-registered, so nothing on an invoice carries VAT.

Rather just email?

Write to help@doparagroup.com. It reaches the same person, and a cancellation counts from when you sent it, not from when we reply.